Careers

Empower Customer Independence

CleverMobi’s comprehensive self-service capabilities empower customers to manage accounts independently. Reduced support volume lowers costs while improved customer control increases satisfaction. Self-service tools benefit both customers and operators.

Account Management

Customers independently manage all account aspects through intuitive self-service portal. Update personal information and contact details, change passwords and security settings, manage communication preferences, add or remove authorized users, and access complete account history. Comprehensive account management reduces simple support requests.

Plan and Service Changes

Self-service plan modifications give customers control and flexibility. Browse available plans and compare features, upgrade or downgrade service levels instantly, add or remove service features, modify data allowances or voice minutes, and activate international roaming. Immediate changes without calling support improve satisfaction.

Usage Monitoring

Real-time usage visibility helps customers manage consumption effectively. View current billing period usage across voice, data, and messaging, see remaining allowances and included quantities, monitor trends across multiple periods, set custom usage alerts and thresholds, and drill down into detailed usage records. Transparency prevents bill shock.

Payment Management

Comprehensive payment self-service reduces billing support volume. View and download current and historical invoices, manage payment methods and automatic payments, make one-time payments through multiple channels, view payment history and receipts, and set up payment plans for overdue balances. Flexible payment options improve collection rates.

Subscription Management

For operators offering multiple services, self-service handles complex subscription scenarios. Manage multiple lines or services from one account, view family or group plan details and usage, control parental restrictions and service limits, coordinate upgrades across multiple subscriptions, and handle add-ons and supplementary services. Complex account management without requiring support calls.

Trouble Resolution

Many customer issues resolve through self-service tools. Reset passwords and PINs independently, troubleshoot common service problems with guided workflows, submit support tickets when self-resolution fails, track support request status, and access knowledge base and FAQs. Self-service resolution reduces support costs significantly.